Contact Information

We are here to help with product questions, orders, delivery, returns, and other customer-service matters.

Customer service

Brand: Tahikie Hair
Email: SERVICE@TAHIKIEHAIR.COM
Telephone: +86 13069548107
Website: WWW.TAHIKIEHAIR.COM

Business address

Xuchang Leimai Hair Products Co., Ltd.

This is our business contact address and is not automatically a return address. Returns sent without authorization or to an unconfirmed address may be delayed, refused, or lost. To request a return, follow our Return & Refund Policy and wait for the correct return instructions.

Service hours and response time

Customer service is generally available Monday through Friday, excluding public holidays. We aim to respond within 1–2 business days. Response times may be longer during major promotions, holidays, product launches, or unusually high message volume.

Sending multiple messages about the same issue may separate or delay the conversation. Please reply in the same email thread whenever possible.

For faster assistance

Please include:

· your full name and order number;

· the email address used to place the order;

· a clear description of your question or request;

· the product name, color, length, texture, and quantity where relevant; and

· clear photographs or a short video for damage, defect, missing-item, or incorrect-item claims.

Order changes and cancellations

Contact us as soon as possible if you need to change a product selection, address, or other order information. We will try to assist, but changes or cancellation cannot be guaranteed after processing, customization, or fulfillment has begun.

Returns and refunds

Do not send a return before receiving written authorization and the correct return address. Review our Return & Refund Policy for eligibility, time limits, required product condition, and instructions.

Shipping questions

For processing estimates, tracking, delivery issues, duties, and international shipping information, review our Shipping Policy.

Security notice

Tahikie Hair will not ask you by email, social media, or chat to provide your complete payment-card number, online banking password, or one-time security code. If you receive a suspicious message claiming to represent Tahikie Hair, do not send sensitive information; forward the message to SERVICE@TAHIKIEHAIR.COM for verification.

Legal notices

Formal legal notices should be sent to the business address above and by email to SERVICE@TAHIKIEHAIR.COM. Please clearly identify the communication as a legal notice.