Shipping Policy

Effective date: August 18, 2026

This Shipping Policy explains how Tahikie Hair processes, ships, and delivers orders. It forms part of our Terms of Service. Delivery estimates shown on a product page or at checkout for a specific product or destination take priority over general estimates in this policy.

1. Order processing

Most in-stock orders are processed within 1–3 business days after payment is authorized. Business days are Monday through Friday, excluding public holidays.

Customized, made-to-order, pre-order, back-order, specially colored, or otherwise specially prepared products may require 5–10 business days, or the processing time stated on the product page. Processing time is separate from transit time.

Processing may take longer if we need to verify payment, identity, billing information, delivery information, or product selections. We will contact you if additional information is required.

2. Estimated delivery times

After an order is dispatched, estimated transit times are generally:

· United States standard shipping: 3–7 business days;

· United States expedited shipping: 2–5 business days, where available;

· International shipping: 7–15 business days, depending on destination and customs clearance.

These are estimates, not guaranteed delivery dates, unless a guaranteed service is expressly identified at checkout. Remote locations, military addresses, PO boxes, customs inspections, peak seasons, severe weather, carrier disruption, and public holidays may require additional time.

3. Shipping rates and available destinations

Available shipping methods, charges, free-shipping eligibility, and destination restrictions are calculated or displayed at checkout. A shipping method appearing at checkout does not guarantee acceptance of an order if legal, carrier, product, or address restrictions later prevent delivery.

Promotional free shipping, when offered, normally applies only to the eligible standard shipping method and does not include expedited shipping, customs duties, import taxes, brokerage fees, or other destination charges unless expressly stated.

4. Address accuracy and changes

Please provide a complete and accurate recipient name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number where requested.

Contact SERVICE@TAHIKIEHAIR.COM as soon as possible if an address is incorrect. We will try to help, but we cannot guarantee an address change after processing or fulfillment has begun. We are not responsible for delay or loss caused by inaccurate information supplied by the customer, except where applicable law provides otherwise.

5. Order verification

To protect customers and prevent fraud, we may place an order on hold while we verify the purchaser, payment method, billing address, or delivery address. Verification may require a response from the purchaser. If requested information is not provided within a reasonable time, we may cancel and refund the order.

6. Tracking and shipment confirmation

When tracking is available, we will send a shipment confirmation to the email address or telephone number supplied with the order. Tracking may take 24–72 hours after dispatch to show the first carrier update.

Some orders may ship in more than one parcel. If so, you may receive separate tracking numbers and parcels may arrive on different days. Split shipment does not create an additional shipping charge unless you requested and approved a special arrangement.

7. Delivery delays

Delivery estimates may be affected by customs, weather, holidays, carrier congestion, transportation disruption, public emergencies, or other events outside our reasonable control. We will provide reasonable assistance with carrier inquiries but do not control carrier operations.

If we cannot ship within the time promised—or within the period required by applicable law when no shipment time was promised—we will provide any required delay notice and allow you to consent to the revised date or cancel the unshipped order for a full refund.

8. Customs duties, import taxes, and brokerage fees

For international orders, checkout may state that duties and import taxes are either:

· collected at checkout: estimated applicable duties and import taxes are included in the amount you pay; or

· not collected at checkout: the recipient may be responsible for duties, taxes, brokerage fees, or other charges imposed by the destination country or carrier.

Customs authorities control assessment and clearance. We cannot guarantee the amount or timing of charges not collected by us. Refusing a parcel because of customs charges may result in return costs, nonrecoverable duties, or carrier fees, as explained in our Return & Refund Policy.

9. Missing or lost packages

If tracking has not updated for an unusual period or the package appears lost in transit, contact SERVICE@TAHIKIEHAIR.COM promptly. We may open an investigation with the carrier and ask you to confirm the delivery address or provide other reasonable information.

If the carrier confirms that a parcel was lost before delivery, we will provide an appropriate remedy, which may include replacement or refund, subject to product availability and applicable law.

10. Packages marked “delivered” but not received

If tracking shows “delivered” but you cannot locate the parcel:

1. check all entrances, mailrooms, parcel lockers, safe locations, and reception areas;

2. ask household members, neighbors, building staff, or anyone who may have accepted it;

3. contact the carrier for delivery details; and

4. contact us within 7 calendar days after the delivery scan.

We may request a signed declaration, identification, carrier case number, or police report where reasonable for a high-value claim. A “delivered” scan does not automatically determine the outcome; we will review the available evidence and provide any remedy required by law.

11. Damaged packages or missing items

If a parcel arrives damaged, opened, or missing an item, contact us within 7 calendar days after delivery. Keep the product, inner and outer packaging, shipping label, and packing materials. Send clear photographs and, where helpful, a short video. Do not discard, install, cut, wash, color, or alter the affected item while the claim is under review.

If we confirm transit damage, a packing error, or a missing item, we will provide an appropriate remedy under our Return & Refund Policy.

12. Refused, unclaimed, or undeliverable parcels

Please do not refuse a parcel unless we instruct you to do so. Parcels may be returned or disposed of if the address is incorrect, delivery is refused, customs charges are unpaid, or the parcel is not collected.

If an undeliverable parcel is returned to us in acceptable condition, we may offer reshipment after payment of the actual additional shipping cost, or issue a refund less actual nonrecoverable shipping, customs, and carrier charges where permitted by law. No deduction will be made when the delivery failure was caused by our error or when prohibited by law.

13. Pre-orders and back-orders

The estimated dispatch date for a pre-order or back-order will be displayed on the product page, in the cart, at checkout, or in a separate notice. If an order contains both ready-to-ship and pre-order items, we may hold the order until all items are available or ship items separately. We will notify you of a material delay and provide any cancellation or refund option required by law.

14. Shipping protection and signature services

Optional shipping protection or signature services, when available, will be described at checkout and may be governed by additional terms. If signature confirmation is selected or required, someone at the delivery address must be available to sign. Failure to complete delivery may lead to pickup requirements or return-to-sender charges.

15. Contact us

For shipping assistance, contact:

Tahikie Hair
Email: SERVICE@TAHIKIEHAIR.COM
Website: WWW.TAHIKIEHAIR.COM

Please include your order number and a brief description of the issue so we can assist you efficiently.