Return & Refund Policy

Effective date: August 18, 2026

At Tahikie Hair, we want you to feel confident about your purchase. This policy explains when an order may be returned, exchanged, canceled, replaced, or refunded. It forms part of our Terms of Service.

Please inspect your order before cutting the lace, removing product ties or seals, washing, coloring, altering, or installing the hair. These actions may affect return eligibility.

1. Return window

You may request a return within 30 calendar days after the order is delivered. If tracking does not show a delivery date, we may use other reasonable delivery evidence.

Contact us at SERVICE@TAHIKIEHAIR.COM before sending anything back. Include your order number, the item you want to return, the reason for the return, and clear photographs if the item is damaged, incorrect, or defective.

If your return is approved, we will provide return instructions and the correct return address. Approved items must be shipped within 14 calendar days after authorization. Do not send returns to the address printed on the original parcel unless we specifically instruct you to do so. Unauthorized returns or returns sent to the wrong address may be delayed, refused, or lost.

2. Return eligibility

Except for an incorrect, damaged, defective, or otherwise nonconforming product, a returned item must:

• be unworn, unused, uninstalled, unwashed, and unaltered;
• have uncut and undamaged lace;
• not have been dyed, bleached, permed, chemically treated, glued, sprayed, excessively brushed, heat-styled, cut, or restyled;
• be free from makeup, adhesive, oils, odors, perfume, smoke, stains, and other contamination;
• retain its original curl or wave pattern and original construction;
• include all original ties, tags, seals, labels, packaging, accessories, and promotional gifts; and
• be returned with proof of purchase.

You may visually inspect the product and gently compare its color, length, texture, cap construction, and fit without altering it. Please keep all packaging and do not cut the lace merely to test the product.

3. Items that cannot be returned

Unless the item is incorrect, damaged, defective, materially misdescribed, or applicable law requires otherwise, we do not accept returns of:

• hair that has been worn, installed, washed, altered, cut, colored, bleached, chemically treated, or heat-damaged;
• wigs with lace that has been cut, tinted, glued, sprayed, stained, or damaged;
• products with removed or broken hygiene seals, security ties, tags, or labels;
• customized, personalized, made-to-order, or specially altered products when identified as such before purchase;
• items clearly marked “Final Sale” before purchase;
• gift cards; or
• items returned outside the return window or without authorization.

A discounted item is not automatically final sale. It is final sale only when clearly labeled “Final Sale” before purchase.

4. Incorrect, damaged, or defective items

Please inspect your package promptly after delivery. If an item is missing, incorrect, damaged in transit, or appears defective, contact us within 7 calendar days after delivery, or as soon as reasonably possible if applicable law provides a longer period. Include:

• your order number;
• a description of the issue;
• clear photographs and, when helpful, a short video showing the product, packaging, shipping label, lace, cap construction, and the reported issue; and
• any other information reasonably needed to investigate the claim.

Do not wear, wash, cut, color, alter, install, or discard the product while the claim is under review. We may ask you to return it for inspection. If we confirm that the product is incorrect, damaged, defective, or materially different from its description, we will provide an appropriate remedy, which may include replacement, exchange, repair where appropriate, or a refund. We will cover reasonable return shipping costs when the return is caused by our error or a confirmed product defect.

Minor variations that are normal for human-hair products—including small differences in shade, curl or wave pattern, strand characteristics, measured length, weight, density, lace tone, or construction within reasonable production tolerances—are not necessarily defects. This does not affect your rights when a product materially differs from its description or fails to meet applicable legal standards.

5. How to start a return

1. Email SERVICE@TAHIKIEHAIR.COM within the applicable return period.

2. Provide your order number, return reason, and any requested photographs or supporting information.

3. Wait for written authorization and the correct return address.

4. Pack the product securely with all required packaging, accessories, and gifts.

5. Ship it using a trackable service and keep the receipt and tracking number until your refund is complete.

Return authorization does not guarantee a refund. All returns are inspected after receipt. We will not reject a lawful return merely because the outer shipping box was opened or the product was reasonably inspected without being altered.

6. Return shipping costs

For a change-of-mind return, an incorrect selection, or another return not caused by our error, you are responsible for return shipping costs. Original shipping charges, expedited shipping charges, shipping protection, and duties or taxes paid to a government authority are nonrefundable unless required by law or the return is caused by our error.

If we confirm that we sent the wrong item or that the item arrived damaged or defective, we will provide a prepaid label where available or reimburse reasonable return shipping costs according to our instructions.

We do not charge a restocking fee for an eligible return. However, deductions may apply for missing items, missing gifts, damage beyond reasonable inspection, or promotional adjustments, to the extent permitted by law and explained below.

7. Return transit and lost returns

You are responsible for securely packaging a change-of-mind return and for the parcel until it reaches the designated return location. We strongly recommend using a trackable and, for high-value items, insured service. We are not responsible for a return lost because it was sent without tracking, sent to the wrong address, or inadequately packaged, except where the return method or carrier was selected and controlled by us.

8. Inspection and refund decision

We generally inspect a return within 5 business days after it arrives. We will notify you whether the return is approved, requires more information, or does not meet this policy.

If a return does not meet the eligibility requirements, we may deny the refund or make a lawful deduction reflecting reduced value. Where practical, we may offer to send the item back to you at your cost. We will provide the reason for any denial or deduction.

9. Refund timing and method

Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Your bank, card issuer, PayPal, Afterpay, Klarna, or other payment provider may require an additional 5–10 business days to post the credit. We do not control third-party processing times.

If more than 15 business days have passed since we confirmed your refund and it has not appeared, please contact SERVICE@TAHIKIEHAIR.COM and your payment provider.

Refunds are issued in the original transaction currency. Exchange-rate differences and foreign transaction fees charged by your payment provider are not controlled by us.

10. Exchanges

Exchanges are subject to return eligibility and product availability. Contact us before returning an item. To reduce delays, we may process an approved return as a refund and ask you to place a new order for the replacement item. Any price difference, tax, or shipping difference will be disclosed before the replacement order is completed.

If the exchange is required because we sent an incorrect item or confirmed a defect, we will cover reasonable standard shipping costs. For preference-based exchanges, the customer is responsible for applicable return and reshipping costs.

11. Promotional orders, bundles, and gifts

If a discount depended on a minimum spend, quantity, bundle, or “buy one, get one” condition, a partial return may cause the order to no longer qualify. We may recalculate the price of the items you keep using the promotion terms that applied when you ordered and deduct the resulting difference from the refund, to the extent permitted by law.

A promotional gift must be returned unused with the qualifying item. If you keep the gift, or return it used or damaged, we may deduct its disclosed retail value from the refund where permitted by law. These adjustments do not apply when they would reduce a legally required remedy for an incorrect, defective, or nonconforming product.

12. Order changes and cancellations

Contact SERVICE@TAHIKIEHAIR.COM as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellation after processing, customization, or fulfillment has begun.

If the order has already shipped, it cannot be canceled in transit. You may request an eligible return after delivery. Please do not refuse delivery unless we instruct you to do so, because refusal may cause delays, loss, customs charges, or additional carrier fees.

If we cannot ship within the promised time—or within the period required by applicable law when no time was promised—we will provide any required delay notice and the option to cancel for a full refund.

13. Incorrect addresses, refused packages, and unclaimed parcels

Please verify your shipping address before placing an order. If you provide an incomplete or incorrect address, refuse a package without our instruction, or fail to collect it, the carrier may return or dispose of the parcel.

If an undeliverable parcel is returned to us in acceptable condition, we may offer reshipment after payment of the actual additional shipping cost, or issue a refund less actual nonrecoverable shipping and carrier charges, where permitted by law. No deduction will be made when the delivery failure was caused by our error or when prohibited by law.

14. Missing packages and “delivered” scans

If tracking has not updated or the package appears lost in transit, contact us promptly so we can work with the carrier. If tracking shows “delivered” but you cannot find the package, please check the delivery location, household members, neighbors, building staff, and the carrier, then contact us within 7 calendar days.

We may open a carrier investigation and request reasonable supporting information, such as confirmation of the delivery address, a signed declaration, identification, or a police report where appropriate for a high-value claim. A carrier “delivered” scan does not automatically determine the outcome; we will review the available evidence and provide any remedy required by law.

15. International returns

International customers must obtain return authorization before shipping. Clearly follow the customs instructions we provide. Do not declare a returned item as a new commercial sale. You are responsible for change-of-mind return postage and any charges caused by inaccurate customs documentation. Import duties, taxes, or brokerage fees paid directly to authorities or carriers are generally not refundable by us, but you may be able to apply to the relevant authority for reimbursement.

16. Chargebacks and payment disputes

If you believe a charge is unauthorized or an order has not been resolved correctly, please contact us promptly so we can investigate. We may provide order, delivery, communication, and policy records to the payment provider when responding to a dispute. Nothing in this policy limits your lawful right to dispute an unauthorized or incorrect charge.

17. Statutory consumer rights

This policy does not exclude, restrict, or replace any right or remedy that cannot legally be waived. If the law in your location grants stronger rights—including rights relating to defective goods, delivery delays, cancellation, or a mandatory cooling-off period—those rights apply. Where a conflict exists, mandatory law prevails.

18. Contact us

For return, exchange, cancellation, or refund assistance, contact:

Tahikie Hair
Email: SERVICE@TAHIKIEHAIR.COM
Website: WWW.TAHIKIEHAIR.COM

Please do not publish or use a warehouse address as a return address unless it has been confirmed by our customer service team for your specific return.